For property managers with 100 to 2,000 doors
Calden, the AI
maintenance coordinator
One night, from the first call to the morning summary
- 11:04 PM
A tenant calls. Water is coming from under the water heater.
- 11:08 PM
It talks her through the shut-off valve. Triaged as a plumbing emergency.
- 11:10 PM
The first plumber on your list gets a text, then a call. No answer.
- 11:20 PM
Ten minutes of silence, so it calls the second. She can come 7 to 9 am.
- 11:23 PM
Her $1,400 estimate is above the $500 limit. The owner is called, and approves.
- 11:25 PM
The tenant gets the arrival window by text.
- 7:00 AM
Your team reads one summary. Nothing in it needs them.
No new software for anyone
Nobody downloads an app or learns a portal. It reaches each person the way a coordinator would.
Tenants call or text your maintenance line
It takes the report, walks them through safe steps such as the water shut-off, and keeps them updated in the same text thread.
- They reach it by
- Phone or text
CaldentoMaria LopezSMSDesert Oak maintenance: I have your report of the water heater leak. I am finding a plumber now and will text you here.Delivered 11:08 PMCaldentoMaria LopezSMSBrooks Rooter will be there tomorrow between 7 and 9 am. Keep the valve off until then.Delivered 11:25 PMMaria LopezTenantSMSThank you. I will be home.11:26 PMVendors get a text, then a call
It reaches them the way a coordinator would. They reply YES with a time, or say so on the call. There is no portal to learn.
- On an emergency, it moves to the next vendor after
- 10 minutes
CaldentoDana BrooksSMSDesert Oak maintenance: EMERGENCY plumbing, Phoenix: water heater leaking at 1234 Example Ave. Water is off, tenant home. Can you go tonight or first thing? Reply YES + time, or NO.Delivered 11:20 PMCall to Dana Brooks
Vendor · Brooks Rooter
1:38AcceptedOwners are asked only above your limit
When an estimate is over the amount you set for a property, it asks the owner by text or a call and holds the job for the answer.
- If an owner does not answer an emergency, you are called after
- 30 minutes
CaldentoPriya ShahSMSDesert Oak maintenance: Approve $1,400 water heater replacement at 1234 Example Ave by Brooks Rooter? It is above your $500 limit. Reply APPROVE or CALL ME.Delivered 11:22 PM- Answer due
- 11:52 PM
- Answer
- Approved by phone, 11:23 PM
Your team reads a summary in the morning
What came in overnight, what was handled and what needs a person. Every call, text and decision is in the console behind it.
- The summary arrives by email at
- 7 am
Desert Oak Property Management: nothing needs you, 1 job handled overnight
7:00 AM · to your maintenance team1 emergency handled overnight. Nothing needs you.
Water heater leak, 1234 Example Ave. Brooks Rooter arrives today between 7 and 9 am. Priya Shah approved $1,400.
One work order, from the report to the morning
1Intake
Tenants call or text your maintenance line. It answers, says it is an AI on a recorded line, and takes the report.
Call from Maria Lopez
Tenant · 1234 Example Ave
3:02Report takenCaldenThis is the AI assistant for Desert Oak maintenance, and this call is recorded. What is going on?
MariaWater is coming out from under the water heater.
CaldenLet’s get the water off first. The shut-off is in the garage, to the left of the heater.
MariaOkay, it’s off. It has stopped.
2Triage
It works out the trade and the urgency, and walks the tenant through safe steps such as a breaker reset or the water shut-off.
Triage
11:08 PM- Urgency
- Emergency
- Trade
- Plumbing
- Water
- Off at the valve
- Access
- Tenant is home
An active leak meets the emergency definition in this company’s policy, so vendors are contacted tonight.
3Your vendors, in your order
It texts and calls your vendors for that trade and area until one commits to a window. On an emergency it moves on after 10 minutes of silence, on a routine job after 4 business hours.
Vendor ladder
Plumbing · Phoenix- Ruiz PlumbingNo replyTexted 11:09 PM, called 11:10 PM
- Brooks RooterAccepted 11:20 PMDana Brooks · tomorrow, 7 to 9 am
- Your on-call personNot neededCalled if nobody on the list commits
4Owner approval
An estimate above the limit you set goes to the owner by text or a call, with a deadline. It never approves spend itself.
Call to Priya Shah
Owner · approval
0:48ApprovedCaldenThe estimate to replace the water heater at 1234 Example Ave is $1,400. That is above your $500 limit. Do you approve it?
PriyaYes, approve it.
5Scheduling
It confirms the window with the tenant and keeps the job’s status current, so anyone on your team can see where it stands.
ScheduledBrooks Rooter arrives tomorrow between 7 and 9 am
The owner approved $1,400. Nothing is waiting on a person.
- Reported11:04 PM
- Triaged11:08 PM
- Vendor found11:20 PM
- Approved11:23 PM
- Scheduled11:25 PM
- Closed
Scheduled · 5 of 6
CaldentoMaria LopezTenantSMSBrooks Rooter will be there tomorrow between 7 and 9 am. Keep the valve off until then. Text me here if anything changes.Delivered 11:25 PM6Morning summary
At 7 am your team gets what came in overnight, what was handled and what needs a person.
Desert Oak Property Management: nothing needs you, 1 job handled overnight
7:00 AM · to the maintenance team- Job
- Water heater leak, 1234 Example Ave
- Vendor
- Brooks Rooter, today 7 to 9 am
- Owner
- Approved $1,400
- Needs you
- Nothing
It works from the vendor list you already have
We set it up with you. Each vendor opts in by text before it contacts them about a job.
| Vendor | Trade | Phone | Texts and calls |
|---|---|---|---|
| Ruiz Plumbing · Tony Ruiz | Plumbing | (602) 555-0142 | Consent on file |
| Brooks Rooter · Dana Brooks | Plumbing | (602) 555-0117 | Consent on file |
| Cool Air Co · Sam Lee | Heating and cooling | (480) 555-0163 | Opt-in text sent |
The AI proposes. Rules decide.
Every step the model suggests is checked by fixed rules, written as ordinary code, before anything is sent. These are the defaults, and you set your own.
- 10 min
- of silence on an emergency before the next vendor is tried
- 9 pm to 8 am
- quiet hours, in the local time of the property
- 30 min
- for an owner to answer on an emergency before you are called
Decision log
Text Sam Lee at Cool Air Co about a routine air conditioning repair
Blocked by policyQuiet hours. The job is routine and this vendor has not opted in to after-hours work. Held until 8:00 AM.
Call Brooks Rooter about an emergency leak
AllowedEmergency, and this vendor opted in to after-hours jobs.
Confirm the $1,400 replacement with Brooks Rooter
Needs reviewAbove the $500 limit for this property. Owner approval requested, due by 11:52 PM.
Text the tenant the arrival window
AllowedAn update to the tenant who reported the problem.
It remembers every property it has worked on
Where the shut-off is. Who fixed it last time. What the tenant already said. It reads that before it acts, and you can correct any of it.
1234 Example Ave
Phoenix · single-family home- Water shut-off
- Garage, left of the heater
- Gate code
- Encrypted
- Pets
- Dog in the backyard
- Last plumbing job
- Ruiz Plumbing, 6 weeks ago
Third plumbing job here in six months. The morning summary flags it so you can consider a replacement.
Heard on a call
“The side gate has a new code since last month.”
Maria Lopez, tenant · 11:05 PM
Anything it hears that changes money, access or safety waits for a person before it is used. An entry your team made is never overwritten.
Built to be checked
It says it is an AI
Every call opens with who it is calling for, that it is an AI assistant, and that the call is recorded.
Opt-in before contact
Vendors and owners opt in before it texts or calls them. A reply of STOP ends it.
A record of every decision
Each step is logged with the rule that allowed or stopped it, next to the transcript and the texts.
Priced by the door
Two plans. Each includes a pooled number of jobs a month, and every job beyond that is $5. The first 14 days are a free pilot.
A door is one rental unit.
After Hours
Weekdays 6 pm to 8 am, weekends and holidays
$1.50per door, per month
- Monthly minimum
- $299
- After-hours jobs included
- 0.2 per door
- Each job beyond that
- $5
- Free pilot
- 14 days
At 400 doors
$600a month
80 after-hours jobs included.
Full Coordinator
24 hours a day, every day
$3.00per door, per month
- Monthly minimum
- $499
- Jobs included
- 0.6 per door
- Each job beyond that
- $5
- Free pilot
- 14 days
At 400 doors
$1,200a month
240 jobs included.
What managers ask first
Is it a human?
No. Calden is an AI. At the start of every call it says who it is calling for, that it is an AI assistant, and that the call is recorded.
Your team can take over any job from the console, and a person is called whenever the rules require one.
What happens in a real emergency?
If there is any risk to life, such as a gas smell, it tells the tenant to leave and call 911 or the gas utility. It does no troubleshooting and pages your on-call person straight away.
For a property emergency such as an active leak, it walks the tenant through safe steps like the shut-off valve, then works your vendor list by text and call, moving to the next vendor after 10 minutes of silence.
Which vendors does it call?
Only yours. You give it your approved vendors by trade and area, in the order you prefer, and each one opts in by text before it contacts them about a job.
It does not find or recommend vendors you have not approved.
How does it work with the software we use?
It runs beside it. Tenants reach it by phone and text, and you see the results in the morning summary and in the console.
It can read your properties, owners, tenants and vendors from Buildium, Propertyware, Rentvine, DoorLoop or AppFolio. These connections are new and in beta, and the first sync is a preview you confirm. It only reads: it never writes back to your software. AppFolio customers can also upload report exports. Opening jobs from forwarded work-order emails is planned and not built.
What does it not do yet?
It does not send appointment reminders, collect invoices or photos, or pay vendors. There are no mobile apps.
Setup is self-serve: a guided flow walks you through your company, rules, team, properties and vendors, and we are glad to do it with you.
How do we start?
Request a pilot below. It is free for 14 days, and we set it up with you: your vendor list, your spending limits and who to call.
We suggest starting with the After Hours plan, so the first jobs it takes are the ones nobody wants at 11 pm.
It takes the jobs on weeknights, weekends and holidays, or every hour of every day, and tells you in the morning.
Give it your next two weeks of nights
See it handle your own work orders before you decide anything.
- 1
We reply within one business day
A person reads every request and answers by email, at the address you give.
- 2
We set it up with you
Your vendor list, your spending limits and who to call.
- 3
It takes the jobs for 14 days, free
It works from your vendors and your rules, and each morning you read what it did.